Hospitality

Connected properties, from the lobby to the top floor

Guests judge a property by its Wi-Fi, and staff run it on the same network. We help hotels, resorts and event venues buy enough bandwidth, cover every room, replace aging phone systems and keep guest traffic apart from the systems that run the building.

Book a free audit Get carrier quotes Call (770) 330-8361

What makes this industry different

Wi-Fi shows up in the reviews

Slow or patchy coverage is one of the first things guests mention.

Demand peaks all at once

A full house or a conference can use many times the normal bandwidth.

Old phone systems linger

Room phones and front-desk consoles often run on equipment nobody supports.

Guest and house systems share a building

Booking, payment and door systems must stay separate from guest devices.

Article

Full occupancy and a conference in the ballroom

By the Telecom Agency advisory team

On an ordinary night the hotel's connection copes. On the night every room is taken and three hundred delegates are streaming in the ballroom, it does not, and the reviews say so the next morning.

What a consultant changes

A Telecom Agency advisor measures the busiest night, not the average one, and brings quotes for the bandwidth and the property-wide Wi-Fi to match. Guest traffic is kept apart from the booking, payment and door systems. Ageing room phones are replaced without losing emergency calling. A general manager could chase five vendors for this, or make one call to a consultant who works with all of them.

How Telecom Agency shops the market for hospitality

The advice
Demand is measured at full occupancy with an event in the building. The advice covers bandwidth, property-wide Wi-Fi, phones and separation of guest traffic.
The price
Bandwidth, Wi-Fi and phone systems are bid by several providers. Portfolios are negotiated together.
The service
After installation the advisor manages each vendor and reviews performance with the general manager.
  • No fee to you: providers pay the advisor
  • Every provider compared, none favoured
  • One contact for every carrier
  • Reviews and support after the install

An illustrative scenario based on situations common among hospitality. It does not describe a specific client.

What we usually put in place

  • Bandwidth with headroomFiber sized for peak occupancy, with a second connection behind it.
  • Property-wide Wi-FiCoverage designed for rooms, public areas and event space.
  • Modern property phonesCloud systems that work with room phones and emergency calling requirements.
  • TV and in-room servicesCommercial television and casting options from business providers.

Providers that often fit

SpectrumComcast BusinessCox BusinessAT&TCisco MerakiOoma

The shortlist for your business depends on your addresses and what you already have.

Questions from hospitality

Ask anything else when we talk. The first conversation costs nothing.

Can you help with a property we are still building?

Yes. Ordering fiber early matters, because construction to a new site can take months.

Do room phones still need to work?

Usually, for emergency calling. We recommend systems that support them without keeping the old equipment.

Can you handle several properties?

Yes. We manage carriers and contracts across a portfolio and keep renewal dates in one place.

See what you have,and what it should cost.

We review your contracts, invoices and usage, then show you the options side by side.

Book a free audit Call (770) 330-8361

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Healthcare and clinicsBanking and financial servicesManufacturingRetail and restaurantsLaw firms and legal servicesContact centersReal estate and property management