Banking and financial services

Networks and phones that hold up under an audit

Banks, credit unions, advisors and insurers have to prove how they protect client data and keep records of what was said. We help you choose carriers and platforms with those duties in mind, and document what was chosen and why.

Book a free audit Get carrier quotes Call (770) 330-8361

What makes this industry different

Examiners ask for evidence

Security controls and record keeping have to be shown, not just described.

Branches can't go dark

A teller line or ATM without a connection turns customers away.

Calls are records

Many conversations must be recorded, stored and found again years later.

Fraud arrives by phone and email

Staff are targeted every day by impersonation and phishing.

Article

The examiner asked who chose the carrier, and why

By the Telecom Agency advisory team

A community bank is asked during an examination to show how it selected its network and security vendors. The honest answer is that each was chosen years apart by different managers, usually from the first proposal that arrived.

What a consultant changes

Working with a consultant changes that answer. Telecom Agency compares providers against written requirements, documents the reasoning and keeps the contracts and renewal dates in one place. Branches get redundant connections, calls that must be recorded are recorded, and security is layered by vendors chosen on merit. An independent advisor has no quota to meet, which is precisely the kind of process a regulator wants to see.

How Telecom Agency shops the market for banking and financial services

The advice
The advice is written against the institution's own requirements: redundant branch connections, recording and retention, layered security and private links to core systems.
The price
Providers respond to the same written requirements, which makes quotes comparable. The reasoning behind each choice is documented.
The service
Contracts and renewal dates are kept in one place for examiners, and the advisor coordinates providers during changes.
  • No fee to you: providers pay the advisor
  • Every provider compared, none favoured
  • One contact for every carrier
  • Reviews and support after the install

An illustrative scenario based on situations common among banking and financial services. It does not describe a specific client.

What we usually put in place

  • Redundant branch connectionsPrimary and backup circuits with automatic switchover.
  • Recording and archivingPhone and messaging platforms with retention you can configure.
  • Layered securityFirewalls, email protection and identity controls from established vendors.
  • Private links to core systemsDedicated connections to data centers and cloud providers.

Providers that often fit

AT&TVerizonLumenFortinetProofpointOkta

The shortlist for your business depends on your addresses and what you already have.

Questions from banking and financial services

Ask anything else when we talk. The first conversation costs nothing.

Can you work alongside our compliance team?

Yes. We bring vendor documentation and contract terms to them early, so there are no surprises late in the project.

Do you recommend one security vendor?

No. We compare several against your requirements and your existing tools.

Can you review contracts we already have?

Yes. The audit covers current agreements, renewal dates and what you are paying against the market.

See what you have,and what it should cost.

We review your contracts, invoices and usage, then show you the options side by side.

Book a free audit Call (770) 330-8361

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