Law firms and legal services

Client confidentiality, built into the phone and the network

A law firm's product is trusted advice, delivered by phone, video and document. We help firms choose calling, meeting and security tools that protect privilege, work from the office, home or court, and don't need an IT department to run.

Book a free audit Get carrier quotes Call (770) 330-8361

What makes this industry different

Privilege travels with every call

Conversations and documents must stay private wherever lawyers are working.

Lawyers are rarely at their desks

Clients still expect to reach them on the firm's number.

Phishing targets the profession

Firms hold money and sensitive information, and attackers know it.

Hearings and depositions go remote

Video has to work reliably in the conference room and on the road.

Article

The partner took the call on a personal mobile

By the Telecom Agency advisory team

A client rings a lawyer's own number late in the evening. The advice is sound. The record of it lives on a personal phone, outside the firm's systems, and the client now has a number that bypasses the firm entirely.

What a consultant changes

An advisor gives each lawyer the firm's number on their own device, so calls and messages stay with the firm and can be logged to the matter. Telecom Agency compares the platforms that do this and checks they work with the firm's practice software. It also sources protection against the phishing aimed at firms that hold client money. An independent consultant brings choices, and explains them as plainly as a lawyer would want.

How Telecom Agency shops the market for law firms and legal services

The advice
An advisor compares phone platforms that keep the firm's number on lawyers' own devices and work with practice software, along with protection against phishing.
The price
Phones and security are priced per lawyer. Terms are negotiated to allow for partners and associates joining and leaving.
The service
Office moves, new starters and departures are handled on request, and the advisor remains the contact for each provider.
  • No fee to you: providers pay the advisor
  • Every provider compared, none favoured
  • One contact for every carrier
  • Reviews and support after the install

An illustrative scenario based on situations common among law firms and legal services. It does not describe a specific client.

What we usually put in place

  • Firm number on any deviceA cloud phone system that keeps personal mobile numbers private.
  • Email and identity protectionFiltering, sign-in controls and training against impersonation.
  • Reliable meeting roomsRoom systems that start with one touch on the platform you already use.
  • Dependable office internetA main connection with a backup, sized for video.

Providers that often fit

RingCentralZoomMicrosoft TeamsProofpointOktaComcast Business

The shortlist for your business depends on your addresses and what you already have.

Questions from law firms and legal services

Ask anything else when we talk. The first conversation costs nothing.

Can calls be logged against client matters?

Many cloud phone systems connect to practice management software for exactly that. We check compatibility with the one you use.

We are a small firm. Is this worth doing?

Yes. Small firms often gain the most, because one advisor replaces the time a partner spends dealing with vendors.

Can you help us move offices?

Yes. We order service at the new address, time the phone number transfer and close the old accounts.

See what you have,and what it should cost.

We review your contracts, invoices and usage, then show you the options side by side.

Book a free audit Call (770) 330-8361

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