Internet
Dispatch and customer tracking portals must stay up.
Proof of delivery, or it did not happen
By the Telecom Agency advisory team
A customer disputes a delivery. The driver's scanner lost its connection in a loading dock, the signature never uploaded, and there is nothing to show.
What a consultant changes
Telecom Agency selects devices and carriers for the places couriers actually go: basements, docks and lifts. The advisor also protects the tracking portal customers log in to. Coverage and security are bought from different companies, and a broker is the one person looking at both.
How Telecom Agency shops the market for courier services
- The advice
- The comparison covers scanners and phones that work in docks, basements and lifts, the carrier with the best in-building coverage, and protection for the customer tracking portal.
- The price
- Devices, data and security are priced across suppliers. Plans are matched to constant small updates, which is how delivery scans behave.
- The service
- Faulty scanners are swapped through one contact. The advisor reviews coverage complaints and changes carrier for affected routes.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among courier services. It does not describe a specific client.
