Internet
Call queues and scheduling need bandwidth that holds up on the busiest day of the year.
The first hot week of the year
By the Telecom Agency advisory team
It happens every summer. The temperature jumps, a hundred air conditioners fail at once, and the phone lines jam by ten in the morning. Customers who cannot get through do not wait. They call someone else.
What a consultant changes
An advisor sizes the phone system for that week, not for an average Tuesday in March, and negotiates seats that can be added in June and dropped again in October. Flexible terms like that are rarely offered unless someone asks for them, and asking is a broker's job. The contractor pays for capacity only when the weather demands it.
How Telecom Agency shops the market for HVAC contractors
- The advice
- An advisor measures the busiest week of your year and recommends a phone system with queues, callbacks and overflow, plus a connection that will carry it. The advice is built on peak demand, not the yearly average.
- The price
- Seasonal seats are negotiated up front, so extra lines in summer and winter do not carry year-round charges. Mobile plans for technicians are priced against the data they really use on site.
- The service
- Before each season the advisor checks capacity and adds seats in time. Afterwards they are removed again, and any billing left behind is corrected.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among HVAC contractors. It does not describe a specific client.
