Internet
The office needs a steady connection for dispatch, estimating and supplier ordering.
Four vans, four phone plans, one number nobody answers
By the Telecom Agency advisory team
The shop grew one hire at a time, and so did the phone bill. Every technician is on a different plan bought in a different year, and the main number still rings on a desk that sits empty while everyone is out on calls.
What a consultant changes
An advisor puts every mobile line on a single account and moves the shop number to a cloud phone system that rings the dispatcher and the on-call electrician together. That is the practical value of a broker: someone who can see the mobile carrier and the phone provider side by side, and who comes back every year to check the plan still fits the crew.
How Telecom Agency shops the market for electricians
- The advice
- An advisor looks at which mobile network holds up in the neighbourhoods and buildings your crews work in, and which phone systems connect to the dispatch and estimating software you already use.
- The price
- Lines bought one at a time are moved onto a single business account and quoted by more than one carrier. Old device charges and unused add-ons are found and removed in the process.
- The service
- A line can be added the day a new apprentice starts, and numbers move with you if you change provider. The plan is reviewed each year against how the crew actually uses it.
- No fee to you: providers pay the advisor
- Every provider compared, none favoured
- One contact for every carrier
- Reviews and support after the install
An illustrative scenario based on situations common among electricians. It does not describe a specific client.
